FAQs

General Questions
What Are Toppik Hair Fibers?

Toppik Hair Building Fibers are a cosmetic solution that will cover any areas of thinning hair or scalp show-through to instantly give the appearance of thicker, fuller hair. Click here to see How It Works.

What are Toppik Hair Building Fibers made of?

Toppik Hair Building Fibers are made of natural, colored keratin fibers - the same protein that makes up human hair. Kind on hair, the keratin protein used in Toppik is derived from a natural source and is nearly identical to human hair.

Are Toppik Hair Building Fibers Waterproof?

Toppik Hair Building Fibers are resistant to wind, rain, and even perspiration. They will wash out with shampoo.

Are There Health Benefits Related To Toppik Hair Building Fibers?

Toppik Hair Building Fibers themselves do not help nor hinder hair growth. They are aesthetic products that work through changing the visual appearance of your hair.

If you are looking to directly affect the health of your hair then try the Viviscal Hair Growth supplements. Viviscal, contains the proprietary marine protein complex AminoMar C™, plus biotin and zinc, to maintain healthy hair growth from within.

How Long Will Toppik Hair Fibers Remain In My Hair?

Toppik Hair Building Fibers will stay in place until you wash your hair with shampoo. Toppik Fiberhold Spray, a fine mist spray designed to strengthen the bond between Toppik Hair Building Fibers and your existing hair, can be used post-fibers application to provide extra confidence in lasting hold throughout the day.

Do Toppik Hair Building Fibers Look Natural?

Toppik Hair Building Fibers come from a wool source giving them a natural appearance along with a static charge for bonding to your hair. Toppik Hair Building Fibers look natural and feel completely organic.

Can Toppik Hair Building Fibers cover grey roots or colour-treated root re-growth?

Yes - Toppik Hair Building Fibers can be used to effectively and easily to cover both grey roots and colour-treated root re-growth. If this a particular concern, we recommend our range of Toppik Coloured Hair Thickeners.

What is the difference between Toppik Hair Building Fibers and Toppik Coloured Hair Thickener?

Toppik Coloured Hair Thickener fulfils the same purpose as Toppik Fibers but in a liquid spray format. Our Coloured Hair Thickeners are recommended for those who are looking to conceal a wider area of thinning or who wish to cover greys/colour treated root re-growth.

Can I use Toppik Hair Building Fibers with styling tools and products?

For best results, apply Toppik to freshly washed dried hair, after use of any styling tools such as hairdryers, or straighteners.

If using styling products (other than hair spray) these should be applied to the hair prior to applying Toppik Hair Building Fibers. Applying gels, mousses, pastes, serums etc. after applying Hair Fibers may cause shifting and could expose the areas that were meant to be covered. Let styling products dry before applying Hair Fibers.

Will Toppik Hair Building Fibers work with all hair types?

Yes - Toppik Hair Building Fibers work with all hair types and textures, including Caucasian, Asian, and African-American hair.

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Subscription Questions
What Are Subscriptions?

Toppik subscriptions allow customers to receive a reoccurring delivery at their chosen delivery frequency of either 30, 60 or 90 day intervals.  By signing up to a subscription you will also save 10% on your reoccurring order.  You can cancel or change your subscription at any time by logging into your account.  Subscription customers will be charged each time their subscription is dispatched.

How Do I Change My Subscription Delivery Date?

Please login into your account and navigate to product subscriptions in the left-hand menu.  From here you will see a change shipping date button.  Please be aware you cannot change your delivery date within 72hrs of next due delivery.

How Can I Change My Subscription Frequency?

Please login into your account and navigate to product subscriptions in the left-hand menu.  From here you will see “billing period” click edit to change your frequency to either 30, 60 or 90 days

How Do I Change My Subscription Payment Method?

Please login into your account and navigate to product subscriptions in the left-hand menu.  From here you will see payment method, you can change your method of payment by clicking the edit button

How can I change by subscription product?

You cannot change the product you originally subscribed to.  If you wish to change your product subscription please cancel your original subscription and create a new one

Can I Pause My Subscription?

You are not able to pause your subscription but you can change the delivery date.  To do this please login into your account and navigate to product subscriptions in the left hand menu.  From here you will see a change shipping date button

How Do I Cancel My Subscription?

Please login into your account and navigate to product subscriptions in the left-hand menu.  From here you will see a cancel subscription button.  Please be aware you will need to cancel 72hrs before your next delivery is due

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Problems with Toppik Hair Building Fibers?
Why Are My Toppik Hair Fibers Moving?

Toppik Hair Building Fibers move when too many fibers are applied. When the fibers are applied to the scalp, the keratin protein forms a bond with the hair strand locking them in place. If there are too many fibers and the hair is too thin, then there is very little the fibers can bond with. Excess fibers with no-where to bond to will move freely.

This can be alleviated in two ways; the first method is by simply using less Toppik Hair Building Fibers.

The second and more efficient method is by using the Toppik Fiberhold Spray. When hair is quite thin, Toppik Fiberhold Spray helps keeps the fibers in place, working as a sort of static based glue.

What Happens To Make Toppik Clump Together?

The Toppik Hair Building Fiber clumping is usually due to applying the fibers on wet or overly greasy hair. Your hair is a lot more stable when it is dry as it expands when it is wet.Toppik Hair Building Fibers were scientifically developed for dry hair. When your hair is wet and expanded, the Toppik Hair Building Fibers will still join to the hair follicle, but as the hair follicle dries it begins to contract and become smaller due to the water dissolving from within the follicle. Although it is not enough for you to notice it is enough to really put pressure on the keratin bonds. This will quite literally snap the Toppik Hair Building Fibers, as there are too many bonds in a small space and no-where for the Toppik Hair Building Fibers to retain their individual bonds.

This is not the case when you place Toppik Hair Building Fibers on dry hair, as even if it were to get wet in the future it would expand with the bonds already in place before contracting and not affecting the bonds overall integrity. If purchasing Toppik from Amazon or Ebay always check that the seller is a verified Toppik distributor. Counterfeit offerings could be produced from alternative materials such as cotton, rayon or plant based materials which will not be as effective as genuine Toppik Hair Building Fibers.

Why Has My Toppik Fiber Spray Applicator Become Clogged?

Bathroom condensation can cause the Toppik Spray Applicator to become jammed. 

To unblock your applicator:

  1. Rinse it through with some lukewarm water allowing it to dry (at room temperature) before your next use.
  2. If this first step was not enough to unblock the clogged shaft then try purchasing a pipe cleaner and gently inserting it through the shaft of the applicator, to clean any residue off the inner walls. Once you have used the pipe cleaner, soak the applicator in lukewarm water once again and it allow it to dry fully before your next use.
How Do I Prevent My Toppik Spray Applicator Becoming Clogged?

The best way to combat this is by simply moving the Toppik Spray Applicator out of the bathroom or into a cabinet. This eliminates the whole condensation problem and allows the Toppik Spray Applicator to run smoothly.

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Still have questions?

Please call our Customer Care line on 0800 0495 162 or email us at info@toppik.co.uk and we will be happy to assist you.