Frequently asked questions
Below you'll find answers to the questions we get asked most frequently by our customers.
Can’t find the answer you are looking for? Give our dedicated Customer Care line a call on 0800 0495 162 or email us at email@example.com and we will be happy to assist you with your questions and queries.
What Are Toppik Hair Fibers?
Toppik Hair Building Fibers are a cosmetic solution that will cover any areas of thinning hair or scalp show-through to instantly give the appearance of thicker, fuller hair. Click here to see How It Works.
What are Toppik Hair Building Fibers made of?
Toppik Hair Building Fibers are made of natural, colored keratin fibers - the same protein that makes up human hair. Kind on hair, the keratin protein used in Toppik is derived from a natural source and is nearly identical to human hair.
Are Toppik Hair Building Fibers Waterproof?
Are There Health Benefits Related To Toppik Hair Building Fibers?
Toppik Hair Building Fibers themselves do not help nor hinder hair growth. They are aesthetic products that work through changing the visual appearance of your hair.
If you are looking to directly affect the health of your hair then try the Viviscal Hair Growth supplements. Viviscal, contains the proprietary marine protein complex AminoMar C™, plus biotin and zinc, to maintain healthy hair growth from within.
How Long Will Toppik Hair Fibers Remain In My Hair?
Do Toppik Hair Building Fibers Look Natural?
Can Toppik Hair Building Fibers cover grey roots or colour-treated root re-growth?
What is the difference between Toppik Hair Building Fibers and Toppik Coloured Hair Thickener?
Toppik Coloured Hair Thickener fulfils the same purpose as Toppik Fibers but in a liquid spray format. Our Coloured Hair Thickeners are recommended for those who are looking to conceal a wider area of thinning or who wish to cover greys/colour treated root re-growth.
Can I use Toppik Hair Building Fibers with styling tools and products?
For best results, apply Toppik to freshly washed dried hair, after use of any styling tools such as hairdryers, or straighteners.
If using styling products (other than hair spray) these should be applied to the hair prior to applying Toppik Hair Building Fibers. Applying gels, mousses, pastes, serums etc. after applying Hair Fibers may cause shifting and could expose the areas that were meant to be covered. Let styling products dry before applying Hair Fibers.
Will Toppik Hair Building Fibers work with all hair types?
What Are Subscriptions?
Toppik subscriptions allow customers to receive a reoccurring delivery at their chosen delivery frequency of either 30, 60 or 90 day intervals. By signing up to a subscription you will also save 10% on your reoccurring order. You can cancel or change your subscription at any time by logging into your account. Subscription customers will be charged each time their subscription is dispatched.
How Do I Change My Subscription Delivery Date?
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see a change shipping date button. Please be aware you cannot change your delivery date within 72hrs of next due delivery.
How Can I Change My Subscription Frequency?
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see “billing period” click edit to change your frequency to either 30, 60 or 90 days
How Do I Change My Subscription Payment Method?
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see payment method, you can change your method of payment by clicking the edit button
How can I change by subscription product?
You cannot change the product you originally subscribed to. If you wish to change your product subscription please cancel your original subscription and create a new one
Can I Pause My Subscription?
You are not able to pause your subscription but you can change the delivery date. To do this please login into your account and navigate to product subscriptions in the left hand menu. From here you will see a change shipping date button
How Do I Cancel My Subscription?
Please login into your account and navigate to product subscriptions in the left-hand menu. From here you will see a cancel subscription button. Please be aware you will need to cancel 72hrs before your next delivery is due